![]() In my view, I never had a chance to avoid the account suspension or reactivation fee. I’ve talked to chat and a person and supervisor over the phone about this and no one will refund my reactivation fee. But what it actually did was deduct the funds from autopay, without updating the autopay amount, so when it tried to deduct from autopay for my new billing cycle I had insufficient funds and my account was suspended. ![]() When I activated the hotspot feature, apparently it deducted from my autopay, and said that I had $0 balance. The issue is that my autopay happened on the 28th and the billing cycle started on the 29th. Apparently my phone isn’t compatible with hotspot (Pixel 6 - unlocked) but Cricket doesn’t tell you that when you add the feature. I added hotspot feature yesterday to try to download a show an an ipad at the airport. ![]() I had my service deactivated today and had to pay a reactivation fee due to an autopay billing glitch. Check out all of the easy ways to pay and save up to 60/year with the Auto Pay credit.
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